7 Simple Customer Considerations to Improve the Experience NOW
Stand out by being extraordinary at the ordinary. Simple ways to improve the customer experience.
4 Challenges About Leading Customer Experience Initiatives
While every company understands the need for a CFO, most of them do not understand the need for a CCO (Chief Customer Officer).
User Experience vs. Customer Experience
The following is a Best of 360Connext post. Customer experience is always a little tricky to explain. It’s just so darn big. What doesn’t it cover (not much) and who is responsible (good question). Often, customer experience is translated into […]
3 of the WORST Customer Experience Metrics
Sure, information is great, but if you’re tracking the wrong things it’s the garbage in-garbage out model that leads to poor experiences, frustrated customers, and negative word-of-mouth.
Social Media Forecast: 5 Changes in the Social Customer Climate
We’re almost at the end of summer already, folks! Is your social media strategy ready for what’s coming next? The social customer experience continues to change at a dizzying pace. Don’t be caught off guard! What’s in our social media forecast for […]
The Outstanding Characteristic of Successful Customer Experience Mapping
I’ve become a fan of live theater. A year ago, I would have never uttered those words. I didn’t think I could have an equally rich experience compared to people who could hear. Even to this day, it’s not everyday […]
Customer Experience Strategy: Your Journey to Enlightened Leadership
What’s the process like? It’s a common question we get regarding what we do. There really isn’t a perfect one-size-fits-all solution to creating a customer experience strategy that gets results, but there are different options for organizations who take customer […]