Fewer Ruined Days
Customer Experience Investigation™
Consulting • Speaking • Workshops • Training • More... Ask!
CXI® Touchpoint Discovery, Inventory and Analysis
Use our custom tool to evaluate and optimize critical moments in the customer journey while establishing accountablilty
Digital Customer Experience Mapping & Micromapping
Our team dives into your digital experience from the customer's perspective to uncover critical pain points and opportunities for delight
Customer-Focused Content Creation & Partnerships
We partner with your team to create customer-focused articles, webinars, and more, all custom-tailored for your audience
...our department heads are able to clearly define their role in the customer's journey and better understand how their department influences - directly or indirectly - key aspects of the member experience.
Training & Development Manager, Orangetheory Fitness
Jeannie did an outstanding job. She had done her homework...flexible to alter the discussion to gain more insights.
David Rosenzweig VP of Marketing, Lynden
We made changes to our products, web properties and marketing tactics as a result of your engagement. These changes have contributed to improvement in our sales conversion rates and customer satisfaction scores.
Justin Zacks Director of Customer Experience, Citrix
Since working with you, our Chicago membership has shown an uptick, and we are on the right path for continued growth.
Beth Powers President, Leadership Illinois