Why Customer Support Email Should Be Considered Sacred

How do you build customer relationships in today’s high-tech marketplace? I hate to say it, but… You’re running out of options. Customers are casually dating competitors while we are constantly learning what makes them happy and trying to speak their language. Email […]

 

Execs Still Don’t Get Customer Experience

The following is a Best of 360Connext post. Many executives are interested in improving and understanding customer experience. They want to know how to increase loyalty and revenue and all that good stuff. When Oracle released their White Paper Why Customer […]

 

3 Inspired Ways to Increase Customer Loyalty

The following is a Best of 360Connext post. Don’t you love feeling appreciated? Don’t you hate feeling overlooked? Customers every day are expressing how they feel – publicly – about these emotions. And yet, there are simple ways to reward […]

 

How Micromapping Can Save Your Business

I had what I thought was a simple request. Let me explain. One of the nice perks of being on a certain level with American Express is gaining access to Regus business lounges throughout the world. A Regus card shows […]

 

Customer Advocacy is Not What You Think

The following is a Best of 360Connext post. If there is one way to create a better customer experience, it’s this: Advocate. The term advocate is used a lot when referring to kids in the court system, patients in hospitals, and others who […]

 

5 Keys for Multi-Channel Customer Support

The following is a Best of 360Connext post. Customers are seeking your attention in immediate and demanding ways. They are asking questions on Twitter, but if you are not fast enough in your response, they are jumping on to your […]

 

Metrics Killed the Customer Experience Star

It is well documented that it costs much more to gain a new customer than to keep an existing one. Aside from the obvious financial ways her math doesn’t work, the long-term outlook doesn’t add up, either.

 

5 Customer Convenience Considerations (Before you Change Anything!)

The following is a Best of 360Connext post. With busier schedules and comfort with ecommerce, customers are choosing those brands who provide convenience in the way they like – not the other way around. If you are among these brands, […]

 

Customer Experience Consulting

86% of buyers will pay more for a better customer experience.

But only 1% of customers feel that organizations consistently meet, or exceed, their expectations.

Your organization could beat the odds with a customer experience consulting firm that deploys a unique approach: Customer Experience Investigation® to evaluate the current reality of your business’s customer journey. Strategies are then developed to give you a competitive advantage. Our customer experience consulting methodologies emphasize a results driven and customer centric culture.

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Recent Posts

building customer relationships

Why Customer Support Email Should Be Considered Sacred

How do you build customer relationships in today's high-tech marketplace? I hate to say it, … Read More

Understanding customer experience

Execs Still Don’t Get Customer Experience

The following is a Best of 360Connext post. Many executives are interested in improving and … Read More

Increase customer loyalty

3 Inspired Ways to Increase Customer Loyalty

The following is a Best of 360Connext post. Don't you love feeling appreciated? Don't you hate … Read More

Micro-mapping

How Micromapping Can Save Your Business

I had what I thought was a simple request. Let me explain. One of the nice perks of being on a … Read More

customer advocacy

Customer Advocacy is Not What You Think

The following is a Best of 360Connext post. If there is one way to create a better customer … Read More

multi-channel customer support

5 Keys for Multi-Channel Customer Support

The following is a Best of 360Connext post. Customers are seeking your attention in immediate and … Read More

jewelers_loop_600px

Metrics Killed the Customer Experience Star

The following is a Best of 360Connext post. Nuance is a small or subtle distinction. It's … Read More

Customers Want Convenience On THeir Terms

5 Customer Convenience Considerations (Before you Change Anything!)

The following is a Best of 360Connext post. With busier schedules and comfort with ecommerce, … Read More