7 Simple Customer Considerations to Improve the Experience NOW

Stand out by being extraordinary at the ordinary. Simple ways to improve the customer experience.

 

4 Challenges About Leading Customer Experience Initiatives

While every company understands the need for a CFO, most of them do not understand the need for a CCO (Chief Customer Officer).

 

User Experience vs. Customer Experience

The following is a Best of 360Connext post. Customer experience is always a little tricky to explain. It’s just so darn big. What doesn’t it cover (not much) and who is responsible (good question). Often, customer experience is translated into […]

 

3 of the WORST Customer Experience Metrics

Sure, information is great, but if you’re tracking the wrong things it’s the garbage in-garbage out model that leads to poor experiences, frustrated customers, and negative word-of-mouth.

 

Social Media Forecast: 5 Changes in the Social Customer Climate

We’re almost at the end of summer already, folks!  Is your social media strategy ready for what’s coming next? The social customer experience continues to change at a dizzying pace. Don’t be caught off guard! What’s in our social media forecast for […]

 

The Outstanding Characteristic of Successful Customer Experience Mapping

I’ve become a fan of live theater. A year ago, I would have never uttered those words. I didn’t think I could have an equally rich experience compared to people who could hear. Even to this day, it’s not everyday […]

 

Customer Experience Strategy: Your Journey to Enlightened Leadership

What’s the process like? It’s a common question we get regarding what we do. There really isn’t a perfect one-size-fits-all solution to creating a customer experience strategy that gets results, but there are different options for organizations who take customer […]

 

4 Ways to Change Organizational Perspective on Customer Experience

I don’t really have a problem with the fact large organizations need departments, divisions or even small companies. It’s the way they speak of it that bothers me.

 

Customer Experience Consulting

86% of buyers will pay more for a better customer experience.

But only 1% of customers feel that organizations consistently meet, or exceed, their expectations.

Your organization could beat the odds with a customer experience consulting firm that deploys a unique approach: Customer Experience Investigation® to evaluate the current reality of your business’s customer journey. Strategies are then developed to give you a competitive advantage. Our customer experience consulting methodologies emphasize a results driven and customer centric culture.

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Recent Posts

The Thank You Bill

7 Simple Customer Considerations to Improve the Experience NOW

The following is a Best of 360Connext post. Much of what I do these days centers around … Read More

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4 Challenges About Leading Customer Experience Initiatives

The following is a Best of 360Connext post. At the inaugural Customer Experience Professionals … Read More

Experience

User Experience vs. Customer Experience

The following is a Best of 360Connext post. Customer experience is always a little tricky to … Read More

3_worst_metrics_600px

3 of the WORST Customer Experience Metrics

The following is a Best of 360Connext post. Customer Experience is a slippery subject. Some people … Read More

Social Media Forecast

Social Media Forecast: 5 Changes in the Social Customer Climate

We're almost at the end of summer already, folks!  Is your social media strategy ready for what's … Read More

Steppenwolf_Accessibility

The Outstanding Characteristic of Successful Customer Experience Mapping

I've become a fan of live theater. A year ago, I would have never uttered those words. I … Read More

soul

Customer Experience Strategy: Your Journey to Enlightened Leadership

What's the process like? It's a common question we get regarding what we do. There really isn't a … Read More

Nesting Dolls

4 Ways to Change Organizational Perspective on Customer Experience

Much of what I do is centered around walking in the customer's shoes, thus the Customer Experience … Read More