Stop Thinking Short-Term

I had the privilege of attending the all-city Chicago Vistage meeting last week. While it was great to meet other like-minded business leaders, it was most compelling because of the speaker

Emotionally Connecting With Customers Through Social Media

Yesterday at a conference, I was peppered with questions about WHY small and growing businesses should enter into social media. This video from a few weeks ago helps answer

4 Ways Real Companies are Dealing with Customer Experience TODAY

Let’s not whitewash it. It’s a scary world right now. Everyday, we’re absorbing news via all our devices and witnessing low quarterly earnings, uncertain futures, and