Sure, information is great, but if you’re tracking the wrong things it’s the garbage in-garbage out model that leads to poor experiences, frustrated customers, and negative word-of-mouth.
Customer Experience Consulting and Speaking
Like most who attended, I am catching my breath a little after a few days of SOBCon – the annual conference hosted by Liz Stauss and Terry Starbucker that brings together bloggers, entrepreneurs and like-minded corporate folks to discuss what it takes to be “Successful and Outstanding.” I’m not sure I’m ready to post this [...]
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