I don’t even remember what day it was, officially. I guess it was hardly official. I decided to incorporate on my own last year in July. In the year since, here’s what I’ve learned.
Chuck E. Cheese’s…A Love Story?
July 23, 2010 By 8 Comments
So here we are, 2 days out, and I feel…dare I say it?…relaxed. The showroom manager just called to reinforce the idea that they do everything. “We want you to sit back, relax and have fun.”
Don’t Throw Out the User Experience Baby with the Usability Bathwater
July 21, 2010 By 16 Comments
Clean, usable forms, good functionality, and sometimes even nice bells & whistles. So while USABILITY may be high, USER EXPERIENCE often is not.
What’s the difference?
When Experience Doesn’t Scale
July 16, 2010 By 11 Comments
You’re hiring fast. You’re growing with your customer base. And some customers are starting to notice some changes. These customers rarely tell you directly until it’s a problem.
Find Your Best Employees via Your Best Customers
July 13, 2010 By 16 Comments
I like the tone and approach of finding people who “get” them by reaching out to those who already do.
The Give & Take of Customer Relationships
July 11, 2010 By 14 Comments
A wise friend once told me that relationships are like banks…you can only make withdrawals if you’ve deposited enough. The same is true for customer relationships.
The Customer Experience Mapping Series – Step 2: Investigation
July 5, 2010 By 6 Comments
In Step 1 I covered how identifying the parts of exploration were vital. Now, let’s talk about what you do once you’ve determined what you’re examining.
Getting Out of My Own Way
July 2, 2010 By 8 Comments
I’d like some help removing the obstacle in front of me labeled “ME.”
So what do you do to get out of your own way?
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