Customer Experience Shortcuts: Do’s & Don’ts

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But how can you take shortcuts with your customer experience? Do’s & Don’ts…

Your Online Experience Isn’t Great (Just a Lucky Guess)

Frustration

It’s amazing how many times I report back to a client about a bad user experience and someone in the group reports back, “Oh, yeah, we knew that’s bad.”

What’s the Anti-Child Abuse Campaign Outcome…Really?

Child abuse in any form is a horrid and pervasive issue. But, then what? Profile pictures turn back into our friends’ familiar faces, and we go on with our lives.