Customer Experience Consulting and Speaking
Random thoughts in no particular order.
Your processes might be working. But it’s the little things that chip away at customer relationships.
Your main competition is not the company you fear. It’s not the start-up nipping at your heels or the juggernaut you are always chasing.
Companies, employees, customers, products, org charts and, of course, entire economies can change pretty rapidly.
You don’t know what you think you know. Metrics only tell half the tale.
The Internet as an “envy amplifier:” It’s easy to find people or companies that are taller, richer, smarter than you. Now a word about customer envy
How are you having fun with your customers? Some of my favorite examples…
3 Ideas to Achieve Loyalty from Customers…
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