There is some lore out there that B2B is vastly different than B2C experience. I beg to differ.
For Customer Experience Insights: Peek Over The Fence
June 23, 2011 By Leave a Comment
I’m often asked about what specific industries I’ve worked with, and it’s fun to go back and discuss the banking, insurance, transportation and logistics, education, non-profit, industrial, retail and software companies I’ve worked with in my career. But sometimes who calls is in “the gap.” They are part of a world I haven’t yet focused [...]
The 12 Most Awesomely Spectacular Ways to Lose Customers
June 20, 2011 By 1 Comment
Have you discovered 12Most yet? It’s still a toddler of a site, just live for a few weeks now, and yet we’re stirring up all sorts of good things. I was honored to be included as a guest blogger a few times now. (Special shout out and thanks to site idea-man Dan Newman and site [...]
3 Persistent Myths About Social Media
June 15, 2011 By 7 Comments
Who, exactly, are your customers? And, what exactly, do you think is social media?
What Gary Vee Can Teach You About Feedback
June 14, 2011 By 5 Comments
Accepting feedback for what it is – a gift – is difficult.
Customer Experience And Search: New Rules
June 10, 2011 By 3 Comments
We covered 6 ideas around some of the new ways search will impact customer experience.
Recap: LinkedIn and the Customer Experience
June 6, 2011 By 1 Comment
Thanks to some smart friends, I’m hosting a few webinars to tackle the subject of Customer Experience And…
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