There is some lore out there that B2B is vastly different than B2C experience. I beg to differ.
Archives for June 2011
I’m often asked about what specific industries I’ve worked with, and it’s fun to go back and discuss the banking, insurance, transportation and logistics, education, non-profit, industrial, retail and software companies I’ve worked with in my career. But sometimes who calls is in “the gap.” They are part of a world I haven’t yet focused […]
Have you discovered 12Most yet? It’s still a toddler of a site, just live for a few weeks now, and yet we’re stirring up all sorts of good things. I was honored to be included as a guest blogger a few times now. (Special shout out and thanks to site idea-man Dan Newman and site […]
Who, exactly, are your customers? And, what exactly, do you think is social media?
Accepting feedback for what it is – a gift – is difficult.
We covered 6 ideas around some of the new ways search will impact customer experience.
Thanks to some smart friends, I’m hosting a few webinars to tackle the subject of Customer Experience And…