Customer Experience And…Bloggers?

Customer Experience And...Bloggers?

We like to think of bloggers as our friends, our peers and our trusted advisors. Reaching out to them helps you set the expectations you want.

Borders: Lessons In Customer Expectations

borders

We can all learn something (from Borders)…look for ways to go where our customers are going.

Six Ways to Assess and Improve Your Customer Experience

Six Ways to Improve Your Customer Experience

When you try to look at your own project, business, or even employees without a sharply tuned critical eye, you end up with a viewpoint that inevitably provides some data, but not necessarily the right kind.

Speed Or Quality? Or Door # 3?

Quality Cleaners Drive-In

The company who can deliver high-quality service in an expedited fashion wins. Can you encourage BOTH?