I consider myself a Customer Experience Investigator(sm). I’m thinking of creating a “CXI” badge to flash when I arrive at the scene of the crime.
Monday Must-Reads: Social Media Lists
August 29, 2011 By 2 Comments
Social Media posts from my friends at 12 Most.
Customer Expectations, Promises and Regret
August 24, 2011 By 9 Comments
The expectations start with your brand, and too often the marketing to customers is handled completely separately from the actual experience of customers.
Ask Yourself These Questions Away From The Office
August 19, 2011 By Leave a Comment
Away from the office gives you freedom.
Monday Must-Reads: Productivity
August 15, 2011 By 6 Comments
Productivity is an elusive recipe. A few favorites about those ingredients.
Recruiting: The First Touchpoint
August 12, 2011 By 5 Comments
In the continuing webinar series “Customer Experience And…” I had a chance to talk about an often-overlooked first touchpoint: Recruiting.
Customer Experience v. Customer Service
August 10, 2011 By 9 Comments
Customer Service = Reactive
Customer Experience = Proactive
Monday Morning Must-Reads
August 8, 2011 By 7 Comments
I see a theme here – conversation. How do you get it started, keep it going and bring it back to your customers and businesses?
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