I decided to provide a reading list of sorts from the archives about customer experience.
Archives for September 2011
Companies take advantage of cheap communication channels like email and direct mail. They believe it’s important.
Innovation is critical, but be sure you listen.
A year ago I would still get the question “What is Twitter?” Now, the savvy audience members asked about goals, metrics, and time management.
Uncovering the truth of the patient experience in healthcare
There are a lot of people who live in a state of perpetual victimship.
My favorite ways to connect via social media