I decided to provide a reading list of sorts from the archives about customer experience.
Customer Communications Considerations
September 28, 2011 By 3 Comments
Companies take advantage of cheap communication channels like email and direct mail. They believe it’s important.
Monday Must-Reads: Ideas Good and Bad
September 26, 2011 By 4 Comments
Innovation is critical, but be sure you listen.
Themes from Social Media Week Panel
September 22, 2011 By 3 Comments
A year ago I would still get the question “What is Twitter?” Now, the savvy audience members asked about goals, metrics, and time management.
(Lack of) User Experience
September 21, 2011 By 7 Comments
Many user experiences ignore the basics of users.
Monday Must-Reads: Patient Experience
September 19, 2011 By 2 Comments
Uncovering the truth of the patient experience in healthcare
The Curse of The Cursed
September 16, 2011 By 14 Comments
There are a lot of people who live in a state of perpetual victimship.
4 Ways To Listen
September 9, 2011 By 2 Comments
If you’re not listening, you’re missing valuable feedback, suggestions and signs of trouble.
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