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Loyalty is Dead

January 31, 2012 By Jeannie Walters 10 Comments
Netflix envelopes

Customers evaluate your product, experience and competition more than ever before. Are you evaluating fast enough?

Filed Under: Blog, Customer Experience, Featured Tagged With: Customer Experience Investigator (tm), linkedin, loyalty

The One Customer Experience Resolution For 2012

January 3, 2012 By Jeannie Walters 11 Comments
Advocate

But who is advocating for your customers? In 2011, we had some unreal examples of when companies did the opposite of advocating.

Filed Under: Blog, Customer Experience, Featured, Recent News Tagged With: Bank of America, complaints, Customer Experience, fees, linkedin, Netflix, Verizon

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