We all have expectations. What about the everyday expectations for your customers?
Customer Experience Rules: Don’t Be Rude!
February 27, 2012 By 6 Comments
She could’ve done a better job with Rule # 1 – Don’t Be Rude.
Community Managers as Customer Advocates
February 24, 2012 By 4 Comments
Community management – You cannot engage with your community unless you are listening – constantly.
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