My theory is that the way policy is written has something to do with this. So I looked up some mission statements, and here is what I found.
Social Media Listening With No Budget
June 26, 2012 By 7 Comments
One area where it’s easy to get a read on your customers is social media.
Ignorance is No Excuse
June 25, 2012 By 13 Comments
You have products. You may have a company. But you have no soul.
Culture Wins
June 21, 2012 By 8 Comments
“You can have a great culture without a great strategy, but you cannot have a great strategy without a great culture.”
Think You’re Focused on Customers? Think Again.
June 19, 2012 By 4 Comments
Today, I’m participating in the second Members Insight Exchange of the Customer Experience Professionals Association (CXPA) in beautiful San Diego at the even more beautiful Hotel del Coronado. It’s been a great start, including case studies, tools, roundtable discussions and more. One of the first presenters was Simon Lowe from 1-800-GOT-JUNK? which has built an [...]
The “Doing” of Customer Experience
June 18, 2012 By 4 Comments
There are real activities to move the talk of a superior customer experience into action.
How NOT to Ask for Customer Feedback
June 13, 2012 By 7 Comments
So what is in it for the customer to provide feedback?
No More Ruined Days
June 11, 2012 By 6 Comments
Too many companies exist in a world they create and think is reality. They don’t care enough to invest in customer experience evaluation and improvement. They don’t care if your day is ruined.
Don’t Care About Social Media Regulations? You Should.
June 8, 2012 By 1 Comment
Social media regulations have an impact on your work. What do you need to know?
What Adoration Looks Like
June 6, 2012 By 3 Comments
I can’t even describe the level of admiration, respect, and true adoration that was in the room. This wasn’t a simple soiree to send off a long-term employee. This, my friends, was true magic.
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