My theory is that the way policy is written has something to do with this. So I looked up some mission statements, and here is what I found.
Archives for June 2012
One area where it’s easy to get a read on your customers is social media.
You have products. You may have a company. But you have no soul.
“You can have a great culture without a great strategy, but you cannot have a great strategy without a great culture.”
Today, I’m participating in the second Members Insight Exchange of the Customer Experience Professionals Association (CXPA) in beautiful San Diego at the even more beautiful Hotel del Coronado. It’s been a great start, including case studies, tools, roundtable discussions and more. One of the first presenters was Simon Lowe from 1-800-GOT-JUNK? which has built an […]
There are real activities to move the talk of a superior customer experience into action.
Social media regulations have an impact on your work. What do you need to know?