How are you having fun with your customers? Some of my favorite examples…
Archives for July 2012
I’m away from the office this week, so enjoy this blast from the past! This is not about social media. Yes, social media has led to the little guy taking on the big guys, like Dave Carroll of “United Breaks Guitars” fame who recently released his 3rd song in the trilogy: “United We Stand.” Social […]
Your processes might be working. But it’s the little things that chip away at customer relationships.
After all the crazy deadlines, childcare juggling, budgetary nailbiting, and self-imposed unachievable standards, it’s time for a break.
If every KPI is focused on acquisition, you can bet you do not have a customer-centric culture.
Earlier this week, we were without electricity for almost two days. Like many in the United States, we’re experiencing some extreme heat and it was uncomfortable and inconvenient, to say the least. While our lives were disrupted and work, play and camps were rescheduled, we thought a lot about the electricity we pay for on […]
As the touchpoints add up on the whiteboard, it’s difficult to ignore the true customer experience.