It seems our tastes are becoming more pedestrian. At least that’s what the luxury brands are thinking. According to this article in the Huffington Post, research is showing luxury customers are becoming increasingly less satisfied, seeking “intimacy, meaning, story, quality, provenance and a true sense of wonder”, according to Tom Savigar of The Future Laboratory. What […]
Archives for November 2012
Now that we’re in full swing of the holiday season, it’s time for the gift of insight. Enjoy!
My friends are lamenting about the holiday season already. Stress. Lots and lots of stress. Have you remembered everyone? What do you need to take care of to make sure you can host 100 people for dinner? What about the teacher gifts!? OMG I forgot about the year-end report at work! I can relate. I’m […]
Here in the United States, we’ll be celebrating the Thanksgiving holiday this week. I LOVE Thanksgiving. I love how it’s a holiday about appreciating family and friends without gifts. I love how it’s about taking a moment to look around and take stock of all you have in your life. It’s a good holiday. It’s […]
Guest post by Ashley Furness of Software Advice Zappos is renowned worldwide as a standout in customer service success, partially for their unique approach to customer performance and productivity management. The e-retailer uses metrics that incentive creating a personal emotional connection over measures such as speed to resolution or call quantities. While the company still […]
Last week, I was honored and excited and totally, completely-out-of-my-mind nervous to be a speaker at TEDx Naperville, the independently organized local TED event. It was thrilling. While it was a pretty amazing experience as a speaker (I discussed micro-interactions), I was really struck by what a dedicated group of volunteers could make happen. If […]
I was sort of fascinated lately by this new app called “Gratafy” which is a new app where users can send a drink to a friend via the app. The gift recipient receives notice via social media and/or the app on their phone that next time they go to the local bar, they can choose […]