We put on our CXI® thinking caps, gathered our tea leaves, turned over our tarot cards, had a little fun, and made some predictions for Customer Experience in 2013. So how about you? What do you think 2013 will hold for customer experience?
Archives for December 2012
I love how when I’m working on digging up popular posts from 2012, Mrs. Gini Dietrich comes out with a tool that is really helpful. Apparently there’s a method to finding out your most popular posts of 2012 in Google Analytics! So we’re going to share those with you and include some milestones. Thanks to Gini and […]
I’m excited. I have a video for you today. If you’re reading this it’s safe to assume you are interested in the customer experience. We are committed to taking this concept and turning it into an attitude with positive results for business owners, employees and customers. In order to accomplish this we need to educate and […]
In light of the current events of late, I’m struggling with what to write. My heart continues to break. This weekend, in search of something positive, I discovered a few TED videos. They made me think, smile, and feel a little better about the future. I hope they will do the same for you. Rediscover […]
Have you ever had a computer program scold you and you have no idea why? Have you ever been following signs that lead you nowhere at a business? These little moments help pave the way for customer loyalty. Our own Chief Customer Experience Investigator™ Jeannie Walters tells us all about it. Create Fewer Ruined Days™ for Your […]
An announcement Wednesday morning from Instagram made its users shudder. Their art would no longer look good in Twitter’s world. Instagram’s integration with Twitter Cards (to display multimedia in tweets) has been disabled because “we want to direct users to where the content lives originally,” Instagram chief Kevin Systrom said at the LeWeb conference on Wednesday in Paris. […]
As we’re about to enter the annual ritual of turning the calendar page and looking at the fresh new year, it’s also the time to make predictions about what’s next. I predict your customers, the ones you think you know so well, will behave like strangers. Ready? They are already sending you signals. 1. Customers […]