Stand out by being extraordinary at the ordinary. Simple ways to improve the customer experience.
Archives for August 2014
While every company understands the need for a CFO, most of them do not understand the need for a CCO (Chief Customer Officer).
The following is a Best of 360Connext post. Customer experience is always a little tricky to explain. It’s just so darn big. What doesn’t it cover (not much) and who is responsible (good question). Often, customer experience is translated into user experience – the front-end digital experience of users. They are not the same, but […]
Sure, information is great, but if you’re tracking the wrong things it’s the garbage in-garbage out model that leads to poor experiences, frustrated customers, and negative word-of-mouth.
We’re almost at the end of summer already, folks! Is your social media strategy ready for what’s coming next? The social customer experience continues to change at a dizzying pace. Don’t be caught off guard! What’s in our social media forecast for the rest of this year? Here are a few changes we can expect for the […]
I’ve become a fan of live theater. A year ago, I would have never uttered those words. I didn’t think I could have an equally rich experience compared to people who could hear. Even to this day, it’s not everyday I see a place of business address the accessibility of their product or service. Needless […]
What’s the process like? It’s a common question we get regarding what we do. There really isn’t a perfect one-size-fits-all solution to creating a customer experience strategy that gets results, but there are different options for organizations who take customer experience seriously. Challenge: Our Mission Lacks a Customer-Centric Soul I believe the most important part […]