Asking questions without limitations can lead to a better experience for your customers.
Archives for October 2016
We’re giving our brains a real workout when dealing with customers. We do our best to see the experience from the their perspective, to empathize with their issue and find the best solution, and simultaneously use processes and procedures to move the interaction to its next logical step. We use our own lens to view the experience while trying to […]
Processes involving humans (that is, ALL of them) require lots and lots of reminders, revisions and revamping.