Customer Experience Consulting and Speaking
We’re still celebrating Valentine’s Day by dedicating February to a month of love. (Have great stories? We’re still looking!) Customers like to feel appreciated, valued and supported. Here are three ways to show your customers you care. 1. Hire the right employees. Nothing chips away at a relationship like a front-line employee who is indifferent, [...]
Seems obvious, right? Insult your customers and you probably won’t be in business for long. (Unless it’s your shtick, like at Ed Debevic’s in Chicago.) Most of us, however, can’t really get away with it. Recently the battle between TurboTax and H&R Block got ugly. TurboTax came out swinging this tax season, with commercials that [...]
We put on our CXI® thinking caps, gathered our tea leaves, turned over our tarot cards, had a little fun, and made some predictions for Customer Experience in 2013. So how about you? What do you think 2013 will hold for customer experience?
Have you ever had a computer program scold you and you have no idea why? Have you ever been following signs that lead you nowhere at a business? These little moments can make for a better experience and help pave the way for customer loyalty. Our own CXI® leader, Jeannie Walters tells us all about [...]
Customer Experience is probably not in your job title. It may be. You may be Chief Customer Officer or Customer Insights Director or Customer Relationship Grand Poobah. But if I were a gambler, I’d bet you have a title that doesn’t have the word customer in it. But you care. You want to understand what [...]
Your processes might be working. But it’s the little things that chip away at customer relationships.
Today, I’m participating in the second Members Insight Exchange of the Customer Experience Professionals Association (CXPA) in beautiful San Diego at the even more beautiful Hotel del Coronado. It’s been a great start, including case studies, tools, roundtable discussions and more. One of the first presenters was Simon Lowe from 1-800-GOT-JUNK? which has built an [...]
Social media regulations have an impact on your work. What do you need to know?
I can’t even describe the level of admiration, respect, and true adoration that was in the room. This wasn’t a simple soiree to send off a long-term employee. This, my friends, was true magic.
I don’t really have a problem with the fact large organizations need departments, divisions or even small companies. It’s the way they speak of it that bothers me.
Copyright © 2013 360Connext
All rights reserved