There’s a reason we all love The Onion, America’s finest parody news source. The Onion, with their satirical and sometimes silly headlines and articles, reflect back the world many of us are seeing. In 2015, The Onion showcased customer service (and lack thereof) many times. These 5 headlines really tell the truth about what customers […]
We at 360Connext use MailChimp to send out our updates and newsletters, and we love it for many reasons. They provide easy but robust features for building, analyzing, and sending emails to subscribers, as well as managing our contacts. But there’s another reason I love Mailchimp… Microinteractions– small moments that can have a huge impact […]
In the midst of some serious turbulence at 34,000 feet, I needed some distraction. Rather than contemplate how white my knuckles were turning from gripping my own legs, I opened up my laptop and thought about something awesome: the Microinteraction of the Month! Jeannie was at the Customer Experience Professional Association (CXPA) Insights Exchange and […]
After years of studying the ways improved customer experience can help your company, I’ve come up with a no-fail solution to all your experience woes. Here they are.