I’m trying to find more breathing space to think. And I’m asking you for help.
We can all learn something (from Borders)…look for ways to go where our customers are going.
The company who can deliver high-quality service in an expedited fashion wins. Can you encourage BOTH?
I’m often asked about what specific industries I’ve worked with, and it’s fun to go back and discuss the banking, insurance, transportation and logistics, education, non-profit, industrial, retail and software companies I’ve worked with in my career. But sometimes who calls is in “the gap.” They are part of a world I haven’t yet focused […]
There are many lessons, but for me it boils down to one.
The Internet as an “envy amplifier:” It’s easy to find people or companies that are taller, richer, smarter than you. Now a word about customer envy
3 Ideas to Achieve Loyalty from Customers…