Did you miss these free webinars?
We recorded them!
You can view them at a time that works best for you, and you’ll also have access to the replay. We don’t want you to miss out just because of an unexpected call or coffee-related emergency.
How to Make Your Customer Experience Mission Matter
Jeannie is a Certified Customer Experience Professional (CCXP) who has held highly engaging Customer Experience Mission workshops for larger audiences, and customized ones for clients with outstanding results. Sign up to learn how to start your own Customer Experience Mission for free!
- Make your mission statement meaningful both to customers and employees
- Ensure customer-facing employees meet and exceed expectations
- Turn ordinary processes into a conduit for your mission
- Steps for creating a mission your team will be proud to get behind
- Identify better methods for capturing honest feedback
- Close the gaps where vital feedback goes unheard
- Learn how the best companies leverage obscure but powerful customer insights
What IS a Customer Touchpoint?
- Shatter customer touchpoint myths and misconceptions
- Find meaningful moments in the most unlikely places
- Leverage touchpoints to forge brand trust and loyalty
Psst… Don’t forget to share these with your friends and colleagues.
(Unless you’re trying to compete with them- in which case… What webinars!? We don’t know about any webinars!) 😉