Want to know the truth about customer experience strategies?
When done well, they create a long-term vision and build loyalty for employees and customers alike.
When done wrong, they become a “program of the month” and create distrust in your dedication to customers. CX strategies can be well-intentioned but poorly executed. Or they might be based on mythology.
Creating a winning CX strategy is real work, and not for the faint of heart. Let’s shatter the myths and create a strategy that sparks positive change and gets real results.
Avoid mistakes and set up your strategy the right way!
You will learn:
- How to avoid the 5 so-called “Customer Experience Strategies” that aren’t strategies at all
- What drives a winning customer experience strategy and examples of companies that “get it”
- How to create a foundation for a customer experience strategy that works for the long term
Mark your calendar for a time that works for you and get ready for some serious mythbusting and a head start on creating a CX strategy that works!