Infographic: How Did Your Customer Experience Get on the Naughty List

November 26, 2012 By 11 Comments

Now that we’re in full swing of the holiday season, it’s time for the gift of insight.

Enjoy!
How Did Your Customer Experience Get on the Naughty List?

Filed Under: Blog, Customer Experience, Social Media, User Experience Tagged With: , , , , , ,
About Jeannie Walters

Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a Chicago-based consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. The evaluations always lead to improvements which then lead to results like increased online conversions or loyalty.

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brittanybotti
brittanybotti

Love this! Especially the advice to walk in your customers shoes often.I had a former client of mine who would constantly complain about bad reviews online. I pointed out to him the patterns in the complaints and that there were some glaring issues that need to be resolved. But instead of working to change policies, or at least help his customers to understand them better, he told me that his customers should be smarter! It's that kind of thinking that will ruin a business reputation very quickly, and there's no amount of money you can spend on marketing to fix it.

Latest blog post: The Story of Outspective: How I Lost My Job & Found My Place

hse
hse like.author.displayName 1 Like

Customer service management training is an essential component of the success of any customer service department.

Free Man
Free Man

 @hse If you are in business you can never underestimate the importance of a good customer service.

jeanniecw
jeanniecw moderator like.author.displayName 1 Like

 @hse It's true. Training is essential for the entire organization - not just customer service!

Latest blog post: 5 Customer Experience Tools

For Him
For Him

 @jeanniecw  @hse Absolutely! One of the crucial investments that the owner or executives of a business can make is to take the time to plan the customer experience before spending a dime on advertising or graphic design.

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