Jeannie has a little video message for all of you. This is her first solo video, so be kind!
10 Most Popular Posts and Milestones of 2012
December 27, 2012 By 3 Comments
I love how when I’m working on digging up popular posts from 2012, Mrs. Gini Dietrich comes out with a tool that is really helpful. Apparently there’s a method to finding out your most popular posts of 2012 in Google Analytics! So we’re going to share those with you and include some milestones. Thanks to Gini and [...]
Complex Levels of Customers
November 2, 2012 By 2 Comments
I was sort of fascinated lately by this new app called “Gratafy” which is a new app where users can send a drink to a friend via the app. The gift recipient receives notice via social media and/or the app on their phone that next time they go to the local bar, they can choose [...]
Customer Experience’s New Club
October 12, 2012 By 1 Comment
Customer Experience is probably not in your job title. It may be. You may be Chief Customer Officer or Customer Insights Director or Customer Relationship Grand Poobah. But if I were a gambler, I’d bet you have a title that doesn’t have the word customer in it. But you care. You want to understand what [...]
Live from Austin: Customer Experience v. Everything Else
March 9, 2012 By 3 Comments
I’m heading to the SXSW Interactive Festival. I’ll be doing my best to tweet and blog about customer experience topics.
Why Social Media (Still) Works
November 28, 2011 By 8 Comments
Social media is not necessarily as easy as it sounds, but it still works.
With All Due Respect…Tales from The Blog
September 30, 2011 By 1 Comment
I decided to provide a reading list of sorts from the archives about customer experience.
The Curse of The Cursed
September 16, 2011 By 14 Comments
There are a lot of people who live in a state of perpetual victimship.
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