Customers are tracking brands and how they interact with customers. And they’re giving their friends all the dirt they find on your brand! They’re sharing information like who to contact to get things done, and when’s the best time to call and actually get an answer. They may not contact you directly about it, but customers are […]
3 Ways Customers are Tracking Brands (and Judging YOURS!) Read More »
Relationships come and go. It’s a fact of life, and it’s a fact of business. It’s not always due to a bad experience- sometimes it’s just time to move on. It’s important to always remember that it takes two to tango whether it’s a personal or professional relationship. If one of us just isn’t feeling
Improve Your Brand Image by… Losing Subscribers!? Read More »
I’m speaking at the Next Generation Customer Experience conference in San Diego this week, but today I got to be an attendee and participate in some great conversations about customer experience. There were sessions on co-creating with customers, social media, and customer journey mapping. Throughout all these sessions, as well as the sidebar conversations in
Key Insights from Next Generation Customer Experience: Day One Read More »
The 3 Biggest Areas of Potential ROI and How to Invest Strategically to Maximize Results
