Customer Experience Consulting and Speaking
We’re still celebrating Valentine’s Day by dedicating February to a month of love. (Have great stories? We’re still looking!) Customers like to feel appreciated, valued and supported. Here are three ways to show your customers you care. 1. Hire the right employees. Nothing chips away at a relationship like a front-line employee who is indifferent, [...]
When discussing your brand’s customers, it’s not a good idea to generalize, patronize or insult.
I can’t even describe the level of admiration, respect, and true adoration that was in the room. This wasn’t a simple soiree to send off a long-term employee. This, my friends, was true magic.
It is not linear because we don’t live in a linear world any longer. Instead, the idea of the “marketing round” is flexible, dynamic, and responsive, all the qualities we need to succeed in today’s world.
I like the tone and approach of finding people who “get” them by reaching out to those who already do.
I enjoy getting the mail this time of year. I really enjoy seeing how my friends’ kids have grown, hearing from family far away, and getting a nice card from those I wish I could see more often. I am not a fan, however, of the holiday newsletter. Occasionally, I get one that’s unique, funny [...]
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