If you’re not listening, you’re missing valuable feedback, suggestions and signs of trouble.
I consider myself a Customer Experience Investigator(sm). I’m thinking of creating a “CXI” badge to flash when I arrive at the scene of the crime.
We can all learn something (from Borders)…look for ways to go where our customers are going.
There is some lore out there that B2B is vastly different than B2C experience. I beg to differ.
I’m often asked about what specific industries I’ve worked with, and it’s fun to go back and discuss the banking, insurance, transportation and logistics, education, non-profit, industrial, retail and software companies I’ve worked with in my career. But sometimes who calls is in “the gap.” They are part of a world I haven’t yet focused […]
Companies, employees, customers, products, org charts and, of course, entire economies can change pretty rapidly.
The Internet as an “envy amplifier:” It’s easy to find people or companies that are taller, richer, smarter than you. Now a word about customer envy