Customer Experience Consulting and Speaking
I had the honor of speaking at SOBCon conference for entrepreneurs hosted by Terry “Starbucker” St. Marie and Liz Strauss this weekend. The theme of the event this year was the “Customer-Centered Business” and each speaker was asked to focus on one area. What makes SOBCon a very different type of event is how each [...]
“You can have a great culture without a great strategy, but you cannot have a great strategy without a great culture.”
Today, I’m participating in the second Members Insight Exchange of the Customer Experience Professionals Association (CXPA) in beautiful San Diego at the even more beautiful Hotel del Coronado. It’s been a great start, including case studies, tools, roundtable discussions and more. One of the first presenters was Simon Lowe from 1-800-GOT-JUNK? which has built an [...]
There are many lessons, but for me it boils down to one.
Customer experience themes emerged from the sessions at SXSW Interactive 2011.
Copyright © 2013 360Connext
All rights reserved