They can beat you by taking advantage of your mistakes, playing through a few bad breaks, faking you out or just connecting more passes.
“Relationships are like banks. It works best when you both make deposits. That way, there’s always something in the bank for a withdrawal.”
You’re hiring fast. You’re growing with your customer base. And some customers are starting to notice some changes. These customers rarely tell you directly until it’s a problem.
I like the tone and approach of finding people who “get” them by reaching out to those who already do.
NOT connecting with customers. This tweet is basically the Twitter version of “Let me transfer you.” Click.
I flew today. And it’s gotten worse. I’m small time, but it’s even gotten worse for Chris Heuer, who shared his lack of trust for American Airlines here. My experience today, plus Chris’s harrowing one, makes me think there are so many things wrong with how customers are treated that the airline industry should start […]
I was honored to be interviewed for B2BVoices – an excellent blog dedicated to “a meaningful conversation among PR pros, marketers and social media thought leaders in the B2B space.” It was a fun conversation. Let me know what you think – I’ve re-posted the interview in its entirety here. Listening & Responding to Customers: […]