Ben Hart, Senior Director of Customer Loyalty at Rackspace, was the Keynote Speaker for the Customer Experience Professionals Association (CXPA). Rackspace is a $1.3 Billion hosting company that is the # 1 specialist in the hosting and cloud computing industry. They serve 60% of the Fortune 100. They’ve been in the Top 100 Best Places […]
During the Customer Experience Professionals Association (CXPA) Member Insights Exchange, one of the breakout sessions was a presentation by Brian Bolten, Vice President/Director, Engagement Strategy of True Action, an Ebay company. The focus: how to create personalized journeys by understanding customers’ behavior more. In this session we learned a lot about how eBay is unlocking […]
“You can have a great culture without a great strategy, but you cannot have a great strategy without a great culture.”
Today, I’m participating in the second Members Insight Exchange of the Customer Experience Professionals Association (CXPA) in beautiful San Diego at the even more beautiful Hotel del Coronado. It’s been a great start, including case studies, tools, roundtable discussions and more. One of the first presenters was Simon Lowe from 1-800-GOT-JUNK? which has built an […]
On a beautiful, bright evening in Chicago, overlooking Lake Michigan and Navy Pier from the iconic John Hancock Building, about 30 professionals gathered to discuss our favorite subject – customer experience.
Greetings from the Customer Experience Professional Association’s Members Insight Exchange!