Research on everyone from millennials to senior citizens shows how learning is tied to happiness. So those who prioritize picking up new skills (shout out to those learning CX right now!) or just enjoy learning in general, tend to be happier, more satisfied people. Those who continue to focus on their own education also understand […]
It’s been an eventful few days during my latest pilgrimage to the South By Southwest (SXSW) Interactive Festival in Austin, Texas. Yes, I’ve had my share of good barbecue, live music and a few margaritas. But I’ve also been soaking in the “next” that is what is shared here. The overwhelming theme this year is about […]
I admit I was nervous. Growing up in the 1980’s and 90’s, the only association with the city of Medellin or the country of Colombia was hearing about the violence on the news. The violence is what made the news, of course, and it was primarily due to the drug trade. What didn’t make the […]
2015 is locked and loaded, right? All set with your shiny new strategies and bold new plans? It’s ok if you’re facing the calendar and thinking “already!?” We’ve all been there. We have big plans ourselves in 2015. In the months ahead, 360Connext will be offering some great content to help you deliver MORE for […]
I know web designers who design websites that their clients “love” and even websites that “work” for their client’s customers. But there’s a problem. Too often I hear what a grueling experience it was, for both from the designer and the client! Usually it’s not because of the end product – but the total customer […]
It’s definitely back to school time. Kids with new backpacks! School supply sales! It’s always exciting to consider the possibilities of a new school year. It’s invigorating to continue learning new things. We’ve decided to go back to school ourselves, and study customer experience education. Not only is it nice to get back to the […]
Social Media posts from my friends at 12 Most.