Customer Experience Consulting and Speaking
Your customers are screaming. And you aren’t hearing them. It’s time to change that.
We like to think of bloggers as our friends, our peers and our trusted advisors. Reaching out to them helps you set the expectations you want.
When you try to look at your own project, business, or even employees without a sharply tuned critical eye, you end up with a viewpoint that inevitably provides some data, but not necessarily the right kind.
Accepting feedback for what it is – a gift – is difficult.
The dirty underbelly of all that rapid growth was a total lack of attention to their current customers. These customers were seen as practically pests…
Photo Credit: DoktorSpinn
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