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When Organic Experience Doesn’t Scale: Groupon

February 16, 2011 By Jeannie Walters 7 Comments
Grouponword

What happened internally at Groupon to let them lose touch with their supporters and customers?

Filed Under: Blog, Customer Experience, Featured, Recent News Tagged With: Groupon, linkedin, Social Media, Superbowl

Superbowl 45 Lessons…”They Can Beat You In So Many Ways.”

February 6, 2011 By Jeannie Walters 3 Comments
NFL

They can beat you by taking advantage of your mistakes, playing through a few bad breaks, faking you out or just connecting more passes.

Filed Under: Blog, Customer Experience, Featured, Recent News Tagged With: competition, customer service, linkedin, Superbowl

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