Customer Experience Consulting and Speaking
At my fourth South By Southwest Interactive Conference, I had the usual great time seeing and meeting smart friends from all over the world, as well as caught a few (mediocre) sessions. The conference has become so incredibly large and spread out, many attendees talked about ways to improve customer experience. The lines are killing [...]
There are plenty of options for apps and tools for whatever ails you. Breaking into the market with yet another new one doesn’t always make sense. Some brands are starting to realize the best way to serve their customers is to curate these options instead of creating another one. We’re on the search for customer [...]
It’s March! Can you believe it? This month, we’re tackling the idea of innovation. Too often, we believe, innovation is housed in the R&D department. It’s cloaked in secrecy until it becomes something – a new product? A stunning ad? That’s not the type of innovation we’re interested in. We’re interested in how companies innovate [...]
Several trends are bound to influence customer experience.
I’m heading to the SXSW Interactive Festival. I’ll be doing my best to tweet and blog about customer experience topics.
Customer experience themes emerged from the sessions at SXSW Interactive 2011.
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