She could’ve done a better job with Rule # 1 – Don’t Be Rude.
The Micro/Macro of Customer Experience
August 3, 2011 By Leave a Comment
If ONE customer has an issue, it’s critical to realize it’s probably an issue MANY customers are having. What can you do to proactively address the issue?
Do You Hear Your Customers Screaming? (Probably Not.)
August 1, 2011 By 6 Comments
Your customers are screaming. And you aren’t hearing them. It’s time to change that.
Talkable Ideas from WOMMA
May 11, 2011 By 3 Comments
Word of mouth marketing is really about how to make your brand “talkable.”
The Challenge and Opportunity of WOM Relevance
May 3, 2011 By 7 Comments
Osama. Dead. Our brave guys coming out of it safely.THAT was the conversation.
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