Have you ever had a computer program scold you and you have no idea why? Have you ever been following signs that lead you nowhere at a business? These little moments help pave the way for customer loyalty.
Our own Chief Customer Experience Investigator™ Jeannie Walters tells us all about it.
Create Fewer Ruined Days™ for Your Customers
We’ve all been told, “Don’t sweat the small stuff!”
It’s sound advice for keeping your cool amidst the wide array of tiny details that can go wrong with your day. But this doesn’t give us a pass from addressing the small moments that create pain points in your customer journey.
Buried in processes or accepted as standard practices, these micro moments don’t stand out from within your organization. Instead, they snowball. They negatively impact customer relationships and the people supporting them.
How much time and resources are spent creating better experiences and providing better service? What’s still lurking behind your processes, waiting to undo all your hard work and ruin someone’s day? Our Customer Experience Investigators™ know how to zero in on these moments and make them matter.
Infographic - Emotion IS the Experience
Bring this power to your organization!
I really liked how Jeannie tailored her talk to my audience and did her research with the industry to address some of the key challenges...she got a standing ovation!
Jeannie will introduce your group to the power of those micro moments, and the small ways you can impact meaningful change. She will take them through several examples of microinteractions gone wrong and how to turn them into opportunities to create delight.
Ask about customized content to maximize the impact on your specific organization and industry. You’ll start creating fewer ruined days for your customers, and everyone else involved, right away!
Jeannie also speaks about other customer-focused topics, including employee engagement, customer journey mapping, customer experience missions, social customer care, and more.
Book your keynote or workshop today!
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