Engagement in 3 Steps

Engagement in 3 Easy Steps:

1. Assess your experience.

Conduct a roadmap session to get everyone on the same page about the kind of experience you WANT to offer your customers. Is it happening today? If not, what steps do you need to take to close the gap between ideal and reality?

2. Look under the hood online.

Your online presence is really important to helping your prospects and customers find you.

3. Connect via social media – go where they are.

Join conversations, be available and in general have a strategy.


Jeannie Walters

Jeannie Walters is the Chief Customer Experience Investigatorâ„¢ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. The evaluations always lead to improvements which then lead to results like increased online conversions or loyalty.

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Misha Mann
Misha Mann

Love the blog! Lots of good thoughts here! Hope your new venture is a success!