Workplace Psychology and the Curse of The Cursed

 Let’s talk a bit about workplace psychology.

More specifically, let’s talk about the cursed ones. They are the ones who create a toxic environment at the workplace. Have you ever met one of those people? The ones who think the world is out to get them?

“Why do these things keep happening to me!?”

“I work so hard. I deserve more than this.”

“I know I’m great. I’ve lost my last few clients because THEY’RE crazy!”

“I’m so sick of trusting people and being a good person and getting hurt.”

There are a lot of people who live in a state of perpetual victimship.

The world is a big, bad place sometimes. Bad stuff happens for no reason at all. The difference is how we handle it. It’s ok to be bummed out, but it won’t get better by living in that state.

Unfortunately, these people don’t see themselves the way the rest of the world does. They get feedback from enablers who tell them, “You’re right. You ALWAYS do the right thing. It’s those other people.” They only listen to those who agree with them. They truly believe they work harder, deliver better, or even feel more than others.

Simply put, they’re delusional.

Workplace Psychology

We all work hard. Yes, some work harder than others. Some who don’t work very hard get to roll around in piles of cash they earned from either dubious or lazy methods. Some really, really hard workers have to keep working really, really hard just to get by in the world. Some of the worst in their professions get the most accolades. Some of the best are ignored. It’s life. It’s hard. It’s not fair.

So what?

What does that have to do with with workplace psychology? What does it have to do with you or this blog or any of it?

These people who are victims – let’s call them the cursed – bring that curse with them. They rain on parades and ruin others’ moments. They look for opportunities to complain and kvetch. They bring misery and mayhem and most of all – DRAMA – into every situation they can.

Like it or not, the cursed are probably working for you. They bring that gift of the cursed attitude to the break room, the staff meeting, and the company outing. Worst of all they probably bring it to your customers.

The cursed really can’t help it. They can’t see it. They truly believe they are fighting a good fight against the world and losing. They are battling because they believe those outside forces are really out to get them.

The cursed bring a curse which is a poison to a workplace, a company, or an experience. Don’t let them. Find the cursed, and ask them to bring their curse elsewhere.

 Workplace Psychology

Your own workplace demons

Everyone has a story about an individual who has brought a curse into the workplace. What did you find damaging about their behavior and how much damage was done? What did it take to lift the curse, and how long did it take?

 Photo credits:  aaronpareckiRev. Xanatos Satanicos Bombasticos via Creative Commonslicense

Jeannie Walters

Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a Chicago-based consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. The evaluations always lead to improvements which then lead to results like increased online conversions or loyalty.

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